Privacy Policy

1. Information We Collect

We collect information you provide directly to us:

• Account Information: Name, email address, and account credentials when you create an account.
• Order Information: Product selection, quantity, and purchase history.
• Contact Information: Email address used for order confirmations and support communications.
• Support Information: Messages, attachments, and details provided in support tickets.

2. How We Use Information

We use the information we collect for:

• Processing your orders and delivering digital products.
• Sending order confirmations and delivery notifications.
• Responding to your support requests and inquiries.
• Improving our products and services.
• Detecting and preventing fraud.
• Complying with legal obligations.

3. Orders and Payment Data

Important: ApexFled does not store, process, or have access to credit card information. All payment processing is handled securely by Mercado Pago, our payment provider. We only receive order confirmation and payment status information.

• Payment details are processed directly by Mercado Pago.
• We store your order history and purchase records in Supabase for order management.
• Order data includes product purchased, amount, date, and delivery status.
• Your payment method information is never stored on our servers.

4. Email Notifications

We send transactional emails via Resend email service:

• Order confirmation emails with product delivery details.
• Payment status notifications.
• Support ticket responses.
• Account-related notifications (if applicable).
• You can control email preferences in your account settings.

5. Support Tickets

When you submit a support ticket:

• Your name, email, and message are stored in our support system.
• Supporting documents or attachments may be attached to your ticket.
• Our support team reviews your request and responds to your email.
• Ticket history is kept for up to 1 year for reference.
• You can request deletion of your support history at any time.

6. Data Security

We implement industry-standard security measures:

• HTTPS encryption for all data in transit.
• Secure database storage via Supabase with encryption at rest.
• Access controls and authentication to prevent unauthorized access.
• Regular security reviews and updates.
• No passwords or sensitive data is logged in plain text.

7. Third-Party Services

ApexFled uses the following third-party services:

• Supabase: Database and data storage for orders, accounts, and support information.
• Mercado Pago: Payment processing for all transactions. We do not have access to payment details.
• Resend: Email service for order confirmations and notifications.
• Vercel: Web hosting and deployment platform.

These services have their own privacy policies. We recommend reviewing their policies at their respective websites.

8. Customer Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal data (subject to legal requirements).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Portability: Request your data in a portable format.

9. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices:

• Visit our Support page at /support
• Submit a support ticket with your privacy-related question
• Include "PRIVACY" in the subject line for priority review
• Our support team will respond within 24 hours

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify users of material changes via email or through prominent notice on our website. Your continued use of ApexFled after such changes constitutes your acceptance of the updated policy.