Terms of Service

1. Introduction

ApexFled ("we," "us," "our," or "Company") provides a digital products marketplace. These Terms of Service ("Terms") govern your use of our website, services, and all products offered through our platform. If you do not agree to these terms, please do not use our service.

2. Digital Products

All products sold on ApexFled are digital goods, including but not limited to software, tools, resources, templates, and digital content. Digital products are delivered electronically to your registered email address after successful payment.

• Products are verified before sale to ensure quality and functionality.
• All products come with a replacement guarantee.
• Product delivery is typically instantaneous via email.

3. Orders and Payments

When you place an order:

• You represent that you are at least 18 years old and legally able to enter into transactions.
• You agree to provide accurate and complete information.
• Payments are processed securely through Mercado Pago.
• We do not store credit card details — all payment processing is handled by our payment provider.
• Prices are in the currency displayed and are subject to applicable taxes.

4. Delivery of Digital Items

After successful payment:

• An order confirmation email will be sent to your registered email address.
• Digital products are typically delivered instantly via email.
• If delivery does not arrive within 2 hours, please contact our support team immediately.
• You are responsible for providing a valid email address.

5. Product Guarantee

All digital products purchased on ApexFled come with a working product guarantee:

• Products are verified to be functional at the time of sale.
• If a product does not work as described, you are eligible for a replacement.
• The guarantee covers functionality issues and delivery failures.
• Guarantee does not cover user errors or misuse of products.

6. Replacement and Support

If you experience issues with your digital product:

• Submit a support ticket through our support page detailing the issue.
• Our support team will review your request and respond within 24 hours.
• If the product cannot be fixed, we will provide a replacement or alternative product.
• Replacement requests must be submitted within 14 days of purchase.

7. Customer Responsibility

By purchasing products, you agree:

• To use products solely for lawful purposes and in accordance with all applicable laws.
• Not to resell, redistribute, or share products without authorization.
• To respect intellectual property rights and product licensing terms.
• To keep your account information secure and confidential.
• That you are responsible for your own compliance with local laws and regulations.

8. Refund Policy

Due to the nature of digital products:

• Products are non-refundable once delivered and confirmed as received.
• If you experience technical issues, we offer replacements instead of refunds.
• Refunds may be issued for payment failures or erroneous charges at our discretion.
• Contact our support team to discuss exceptional circumstances.

9. Account Usage Rules

When using ApexFled:

• You must provide accurate and truthful information.
• You will not attempt to gain unauthorized access to our systems.
• You will not engage in fraudulent or deceptive practices.
• You will not use automated tools to scrape or collect data without permission.
• We reserve the right to suspend or terminate accounts that violate these rules.

10. Contact and Support

For questions about these Terms or to report issues:

• Visit our Support page at /support
• Submit a support ticket with your question or concern
• Our support team responds within 24 hours
• For urgent matters, include "URGENT" in your ticket subject